Shipping Policy

Shipping Information

At Mako Naturals, we are proud to offer our customers FREE shipping on all orders!

Order Processing Times

Please allow 1–3 business days for us to process and dispatch your order after it is placed. An order is considered dispatched once it has been handed off to our shipping carrier and is in transit to your chosen address. During peak periods and holidays, processing times may extend up to 7 business days.

Estimated Shipping Times

Estimated delivery time refers to the overall transit time after your order has been dispatched to the carrier. This depends on several factors, the most important being your location. 

After processing and dispatch, it can take 5-10 days to deliver your order.

Please note that during peak periods and holidays, shipping carriers may experience transit and tracking delays outside of our control. For international orders, unexpected customs delays may also occur. These factors could extend the overall delivery timeframe beyond the estimates above.

Order Changes and Accurate Shipping Details

It is the customer’s responsibility to ensure that shipping details are accurate and complete at checkout. Incomplete or inaccurate shipping details may result in delayed processing or order cancellation. If our system detects an address issue, our customer support team will email you to verify your shipping details within 3 business days of your order being placed. If we do not receive a response within this time, we reserve the right to cancel your order.

If you notice an error in your shipping details, please email us at support@makonaturals.com within 24 hours of placing your order. We will do our best to accommodate changes, but we cannot guarantee that changes can be made after this time.

Delayed Delivery

At Mako Naturals, we understand that receiving your order promptly is important to you, and we strive to ship all orders as quickly as possible. However, in some cases, delivery may be delayed due to circumstances outside of our control.

For example, courier partners may experience unexpected delays during transit, such as severe weather or transportation disruptions. In such cases, we will do our best to work with the courier to ensure your package is delivered as soon as possible.

Unforeseen circumstances may also delay the processing or shipment of your order, such as product availability issues, address verification problems, or payment processing delays. We will notify you as soon as possible if we encounter any issue that may delay your order.

Please note that Mako Naturals is not liable for delivery delays caused by external factors beyond our control, and we cannot guarantee an exact delivery date. However, we will always do our best to keep you updated on your order status and help resolve any issues that arise.

Lost or Stolen Packages

We understand that lost or stolen packages can be frustrating. However, once we hand your package over to our courier partners, it is out of our control. If your package is lost or stolen, please contact us at support@makonaturals.com and we will do our best to assist you.

We also recommend reaching out to the courier directly to file a claim. Most couriers have a claims process for lost or stolen packages and may require additional information from you to complete it. We will also contact the courier on your behalf to follow up on the claim and keep you updated.

Please note that Mako Naturals is not responsible for packages lost or stolen during the shipping process, and these fall outside of our refund policy. However, we will do everything we can to help resolve the issue. If the package is not found or delivered, we may offer a replacement depending on the situation.

In some cases, the courier may be able to locate and deliver the package. If the package is not found, we recommend filing a police report.

Shipping Policy Changes

Mako Naturals reserves the right to modify or update this Shipping Policy at any time without prior notice. It is the customer’s responsibility to review the most recent version of this Shipping Policy before making a purchase and using our products.

By purchasing and continuing to use Mako Naturals products, customers indicate their acceptance of this Shipping Policy, including any modifications made to it.

We encourage customers to review this policy periodically to stay informed of any changes that may affect their orders. If you have any questions or concerns about our Shipping Policy, please contact us at support@makonaturals.com.